Strategic Business Growth & Exit Planning

How Does Your Process Effect Your Customer Experience?

When we think of creating processes within our business we tend to think in terms of cost and efficiency, but have you ever stopped to consider the effect your processes may have on your customers? Not too long ago my son’s electronic car key broke; I thought the quickest way to fix or replace it was to go directly to the car dealer. Yes, I knew it would be more expensive, but I was thinking more from the convenience and timeliness at this point.

IT’S ABOUT PLANTING THE RIGHT SEEDS

Part of building a profitable company with sustainable growth means being more cost conscious. Wait – DON’T STOP READING….I’m not talking about cutting costs! I’m talking about being more aware of how your costs are effecting the bottom line and the top line. Here are a couple of examples:

What are Key Drivers to Business Growth?

Do you feel your business has plateaued? When you’re prepared to grow your business and have the impact be more meaningful to you, don’t just focus on increasing your revenue or sales; you also want the growth to positively affect your bottom line, yourself and your team. Here are the 5 key drivers you should have in the mix for business growth:

GETTING OVER THE HURDLES

Just as we all have in life many businesses go through their share of hurdles as well. As in our personal lives how you deal with those hurdles has a lot to do with attitude and mental strength, but that’s not all it really involves is it? We typically hit those obstacles because of events outside of our control, but what if getting over the hurdles didn’t have to be so difficult? What if we could be prepared for the struggles? Let’s discuss a few of the common hurdles and how you can alleviate the pain or stress….

Get Comfortable With the Uncomfortable

One might actually say “the new norm” is constant change. That being said, how do you prepare yourself and more importantly your business? Here’s the thing what has historically been common for most people is they get comfortable with their life, including their business. The problem that may arise from this is that you continually do the same thing, the same way day after day. Why change it up? Things are OK; I’m comfortable and I don’t like change or anything outside of this comfort zone. You may want more out of life, but you don’t like being uncomfortable so you settle.